1. How to cancel the order?
After the order is paid successfully, the user can check the order status in the account order details.
If the order has not been packaged and shipped, you can cancel the order in the order details. Payments will be fully refunded to your payment account within 1-2 business days after order cancellation.
If the order has already been packaged and shipped, the order cannot be cancelled because the order has already been processed and the package cannot be returned.
If you confirm that you want to cancel an order that has already been shipped, please contact us as soon as possible at [email protected], the resulting return shipping and other additional costs will be borne by the customer.
2. Return validity period
Our returns are valid until 7 natural days after the item arrives. We will not be able to provide you with a return or exchange if it has been more than 7 natural days since you received the item.
Brand new products purchased on this site do not affect secondary sales.
You can contact customer service to negotiate a refund within the validity period of the return (product damage caused by human and external causes, etc, returns and exchanges are not accepted).
If the bracelet is broken, loose buckle and other quality problems, the round-trip shipping fee will be borne by Giftbracelets.com.
If it is due to the customer’s personal preference, such as size/color/style, the shipping fee needs to be borne by the customer.
Giftbracelets.com reserves the right to refuse to return or replace items that are not in new condition due to customer damage or misuse.
3. What if the product is damaged during shipping?
We are sorry that you did not receive the item in perfect condition, which brought an unpleasant experience to your shopping, please send your proof of purchase to [email protected], we will provide you as soon as possible after checking.
You arrange for a replacement or partial refund, thank you for your understanding.
4. What if the product is out of stock?
You can also contact us via email [email protected], also need to provide your proof of purchase, we will arrange a replacement or partial refund for you.
5. Under what circumstances can I return it?
If you find a quality problem with your product within 7 natural days of receiving it, please email [email protected] with proof of purchase and photos of the product quality problem.
Returns can be made after the return application is confirmed.
Bracelets must be brand new.
Bracelet can not be wet.
Bracelets must include the original packaging.
Returns may be refused if the item does not meet the above requirements.
warn:
Please be sure to contact us before returning the item, otherwise it will not be processed.
Please understand that we do not accept returns of used products.
If there is no product quality problem, the return shipping fee due to the customer’s personal reasons, such as size/color/style, will be borne by the buyer.
Giftbracelets.com is responsible for the return of the bracelet due to damaged, loose buckle and other quality problems, and the return shipping will be borne by Giftbracelets.com.
We do not charge re-listing fees.
6. How to return?
For returns, please email us at [email protected] prior to returning, please explain the reason for the return and provide an invoice to confirm the order number, or provide a screenshot of the order.
Once the return request is confirmed, please return the item to the return address.
Our return address is:4732 Eidson Rd, Doraville, Georgia.
In order to process your refund in a timely manner, please be sure to send a return notification email to [email protected] with the information below:
courier company name
tracking number
7. How to pack the return?
If you need to return it, please put our bracelet back in the corresponding box, because the vibration during express transportation may cause serious damage to the bracelet, so there is a corresponding card slot in the box, please put the bracelet in it.
8. What if the product is damaged during the return shipping?
Giftbracelets.com will not accept returns and refunds if the product is damaged during the return shipping and affects the secondary sale of the product.
You can negotiate with the courier company and ask the courier company to make relevant compensation.
Before handling the return business, you can pack the bracelet, take detailed photos and videos of the delivery process, and keep evidence that the bracelet is intact before delivery.
9. How do I get a refund?
Once the returned item arrives at Giftbracelets.com’s warehouse and passes our inspection for packaging, joints, signs of use, etc., we will arrange a refund for you as soon as possible.
The refund amount will be credited to your payment account within 3 business days, please check at that time.
It may take some time, the exact refund time depends on your payment method, please be patient and do not rush.
If you have any questions about the content of the page, please contact customer service Renata Jeter via [email protected], we will solve the problem for you within 1 business day.