1. Which regions support delivery

In order to ensure the quality of our service, we currently only support orders from the United States.

Any subsequent adjustments will be posted on the website without notice. We apologize for the inconvenience caused.

2. Delivery time

Our delivery time is 3-12 business days, where order processing time is 1-3 business days and shipping time is 2-9 business days.

Delivery time = processing order time + shipping time.

3. Freight methods and charges

Shipping Country	Shipping Method	Estimated delivery time	Order Amount	Shipping Cost
United States	Fedex Shipping	2-9 Business Days	＜$100.00	$6
			Above $100.00	Free Shipping

4. How to deal with the long transportation time of the goods?

If the shipping time is more than 12 business days, please email [email protected], we will help you refund or reship.

5. What should I do if the order processing time is too long?

If the order processing time exceeds 3 business days, you can contact us by email [email protected], we will process your order as soon as possible.

You can contact us by mail [email protected]; we will process your order as soon as possible.

If you need to cancel your order, we will arrange a refund for you and your payment amount will be returned to your payment account.

6. Sign for receipt

Please check that the package is in good condition before signing for it.

If the bracelet is broken or scratched, please reject it and contact customer service in time, we will follow up in time;

If you find any damage after receiving the goods, please contact us in time and we will take care of it properly.

If others sign for receipt, it shall be deemed that the consignee himself signed for receipt;

If the package is rejected due to customer reasons (non-quality issues), the freight will be borne by the customer.

7. Unclaimed Orders

Unclaimed, undeliverable packages due to customer reasons (wrong or incomplete address). We do not take any responsibility.

8. Sales Tax/Remittance Fee

Sales tax/remittance fees are borne by the customer.

We accept US dollars for payment. If you pay in another currency, your bank may charge a remittance conversion fee. Please check with your bank.

We strongly recommend customers to register an account with us to track their orders.

9. Questions about the packaging of the bracelet

Our pearl bracelets and hardware bracelets are shipped in corresponding paper boxes. Woven bracelets are packaged in clear plastic bags.

10. Resend

Please check the order information carefully before payment.

Shipping information cannot be changed after shipping.

If the address cannot be delivered due to the wrong address, if you need to modify the address, you can send an email to [email protected], and we will try our best to contact the courier company to modify it.

The resulting additional shipping or additional charges are borne by the customer.

If you have any questions about the content of the page, please contact customer service Renata Jeter via [email protected], we will solve the problem for you within 1 business day.